8X8 MICROSOFT TEAMS INTEGRATION
Integrate Microsoft Teams with 8×8 to simplify customer engagement workflows and ignite collaboration across your organisation.
8X8 Voice for Microsoft Teams
8×8 Voice for Microsoft Teams is a cloud-based direct routing service to make and receive calls over the PSTN using the Teams Desktop, mobile or web app with 8×8 Voice for Microsoft Teams.
It removes administrative complexities of setting IP on-premise equipment, SIP trunks or end-user software, and enhances the Teams user experience; through better call quality, advanced phone features and choice of economical calling plans that complement Teams-to-Teams calling and expands Teams PSTN calling globally.
What are the benefits?
Risk-free, simple setup without changing the Teams user interface or user experience.
Security and compliance certifications help organizations comply with strict standards, protect their reputations, and secure their customer data.
Mitigate security and compliance risks by using an 8x8 number to send or receive business SMS texts, MMS messages or faxes directly from Teams.
8x8 Contact Centre for Microsoft Teams
8×8 Contact Centre for Microsoft Teams simplifies customer engagement workflows using teams.
Agents can be empowered to collaborate with the rest of the business to improve customer experience delivering the expertise they seek while also expediting resolution times.
Managers and supervisors can stay ahead of changing customer expectations with complete voice and digital support, intelligent routing, and proactive self-service options.
What are the benefits?
Agents collaborate with the rest of the business to improve customer experience delivering the expertise they seek.
Empowers contact centre agents to make or receive PSTN calls in Teams.
Full reporting and analytics into call quality, performance metrics, activity history, and speech analytics across the entire contact center
8x8 Microsoft Teams Integration
Adding Enterprise Voice Services to Microsoft Teams eGuide
If you’re evaluating ways to replace your traditional business phone system or already have Teams and want to enable calling with Teams then you should read this eGuide.
This eGuide explores:
- Adding enterprise voice services to Microsoft Teams
- PSTN integration options
- Your voice options
- Key questions to ask your vendor
- Why 8×8 is the perfect option
Get in touch
Interested in 8×8 Microsoft Teams integration? Fill out our details and we’ll contact you to discuss your requirements.
Blackstar always prioritises what’s right for the client’s needs. They are very cooperative, agile and a nice team to work with. They feel like an extension of our team and are also technically strong. I see our relationship with Blackstar as a long-term partnership.”