Eloquent Technologies
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Keith Jackson – 8×8, VP, International channels: 8×8 is the only provider in the market space that provides unified communications and contact centre along with CPaaS. We’re also the only vendor that plays in the Gartner Magic Quadrant for unified communications and contact centre for nine and 10 years consecutively running.
Elliot Mace – Blackstar Solutions, Head of sales: 8×8 offers a lot of bang for your buck, as it were. And obviously that resonates with customers in a very competitive marketplace and particularly at the moment where clients are looking to upgrade their comms to make it fit for purpose, but also, bearing in mind the purse strings and not spending too much at an uncertain time for business.
Scott Marshall – Eloquent, Operations Director: Our experience with the technical services team at Blackstar, from pre-sales all the way through to support has been absolutely excellent.
They’re a really knowledgeable team, they’re a really friendly team, and they’re a really helpful team; which is really important to us, from a partner perspective.
Implementation of the 8×8 phone system, was very much a joint effort where we worked together with Blackstar to really sort of nail down what we needed; and make sure that what we were putting in place now was sustainable and easily changed in the future.
Previous suppliers just sort of pretty much sold us something and then left us to it; which actually meant we were trying to figure it out and changed it on the fly, which never really worked for us.
Ashley Gavin – 8×8, Channel Account Manager: I’d recommend Blackstar Solutions to any business considering 8×8 technology, because Blackstar Solutions really take the time to listen to their customers current requirements, and also their future requirements. And they got a proven track record of success with many, many happy customers, who’ve provided case studies. This all in all, makes Blackstar Solutions, a trusted safe pair of hands for 8×8 customers.
Scott Marshall: Rolling out 8×8 has been massive from a remote working perspective. Our old solution was a SIP solution. It allowed everybody to work, but it actually gave us very little visibility for our management and executive teams. It also gave our users very little visibility of their colleagues and so they couldn’t really see who was on the phone, who wasn’t, which led to frustration from them.
It led to frustration from corporate customers and things. So it’s really, really helped us to sort of, really drive our service excellence for our customer base.
Our experience with the technical services team at Blackstar, from pre-sales all the way through to support has been absolutely excellent. They are really knowledgeable team. They are really friendly team and they are really helpful team, which is really important to us; from a partner perspective. The Blackstar team always exceed our service expectations.
Again, you know, they’re a really, really good bunch. It’s why we partner with them. It’s why we recommend them to our customers.
Scott Marshall, Operations Director - Eloquent Technologies
‘Our experience with the technical services team at Blackstar, from pre-sales all the way through to support has been absolutely excellent. They are really knowledgeable team. They are really friendly team and they are really helpful team, which is really important to us; from a partner perspective. The Blackstar team always exceed our service expectations.’
