“We’ve done this sort of thing before. The below process has been built on our experience transitioning customers away from on-premise comms. We’ve found that following these steps ensures no stormy skies when moving to the cloud.”
‘Step 1 – Discover: To begin the process, the Blackstar team will partner with your organisation to map out users and their different use cases. We realise your business is unique, so we take a personalised approach to your upgrade. Our mantra is Listen, Innovate, Deliver. You can start this process today by booking your free Cloud Discovery Session.
Step 2 – Recommendation: Next, we’ll recommend appropriate packages to suit your needs. You have options! Choose between 8×8, Microsoft Teams or RingCentral. With 8×8 and RingCentral integrating with Teams, you can even mix-and-match depending on what features different team members need.
Step 3 – Determine Roll-Out Strategy: You don’t have to move in one big bang! Go site-by-site, or department-by-department. We can do all sorts of things to facilitate a phased migration, like forwarding numbers from your Mitel, or creating dial plans in your Session Border Controller that send calls to certain numbers to the Mitel and others to a different system.
Step 4 – Contact Centre Deep Dive: We also realise your Mitel investment may span beyond telephony. To begin shifting your contact centre, we’ll start with an initial chat baselining your business objectives and current performance. A discovery session could involve a member of the Blackstar team spending time with your contact centre agents to see how they use the current system, documenting what works well and any pain points.
Step 5 – Design Sign-Off: During deployment, a designated Blackstar project manager will support you every step of the way. It’s our priority to ensure your organisation maximises its return on the migration project.
Step 6 – Configuration and Testing: Once audio devices are deployed, we’ll test and validate all call flows and ensure everything is operating as it should. Designs aren’t written in stone – with web-based admin portals, changes can be made easily if it becomes clear something isn’t working as well as planned.
Step 7 – Go Live and Verification: In the lead-up to go-live, we’ll train as many or as few staff as you need. Our in-house trainer can come to site or offer online sessions to end users and system admins. We can be on site for go-live day too, ensuring things run smoothly and answering any first-day type questions.
Step 8 – Transition to Support: Once these steps are complete, your new system will be ready for production, allowing you to leave your worry behind as you retire your legacy Mitel infrastructure. You’ll be in the hands of our support team who are available to assist 24/7 (out of hours charges may apply).”
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