Key IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting businesses and their customers.

Businesses can increase their revenue and conversion rate by taking PCI-DSS compliant card payments over the phone, with an automated IVR, on the web, via SMS or on an app.

Two men smiling on call one has a headset the other handset, both are using Microsoft recording features.
  • PCI-DSS v3.2.1 Level 1 certified data centres
  • We process over £800 million annually
  • Registered with Visa, Mastercard and other major card providers
  • Platform recommended by the Chartered Institute of Credit Management
  • Customers and Partners throughout Europe and the United States
  • Privately owned business trading since 2008


Affordable, secure payment solutions to help you achieve PCI compliance and protect your customers.

Key IVR products

Agent Assisted Payments:

A secure, DTMF suppressed card payments solution that keeps Contact Centre Agents connected to their customers. Help de-scope your entire office and network environments by ensuring the card data never reaches your systems. Our service secures both your inbound and outbound call traffic allowing you to focus on what matters most in your business.

Payment IVR:

Fully-automated payment collection system, available 24/7. Personalised to suit your brand and operations, the payment IVR is fully automated and ready to take payments 24/7, 365 days a year. Utilising our secure, robust, PCI-DSS Level 1 certified payment platform which operates in state-of-the-art data centres.


Increase your payment conversion over SMS, email, web-chat and WhatsApp. Produce a personalised message with a unique URL link for each recipient. This launches a 3D Secure payment web page with customer information pre-filled as required, allowing them to confirm payment details and complete the transaction quickly and conveniently.

Web Payments:

Fully branded PCI-DSS Level 1 secure online payment portal. E-commerce transactions grow year on year, but securing your website to take payments is often prohibitively expensive. Key IVR can provide the solution, from inventive payment pages through to full applications. You can significantly reduce your requirements under PCI compliance as all credit and debit card processing is performed by our PCI-DSS Level 1 certified payment platform.

Outbound Voice, SMS & Email:

Save time and money with automated voice, SMS, email & WhatsApp messaging campaigns. Our Outbound solution is an effective, cost efficient way of reaching a large audience of customers or prospects, quicker than agents calling each and every contact. The platform can deliver thousands of messages every hour, saving valuable time, increasing customer engagement and payment conversion.

Automated Direct Debit:

Increase the efficiency and reduce the cost of managing your Direct Debit payments. By combining your Direct Debit system with additional channels such as telephone IVR, an online webpage and SMS or email services, you can encourage customers to self-serve and manage the majority of Direct Debit payment steps.

Contact us

Interested in Key IVR? Fill out our details and we’ll contact you to discuss your requirements.