Billing for a cloud-based system is done via opex on a per-user-per-month basis.  With calls to certain locations included, it should be easy to guess how much your monthly bill will be.  Bill shock becomes a thing of the past.

8×8 is designed with no single point of failure. Their highly secure infrastructure delivers your communication service from a secure, fully redundant and geographically diverse state-of-the-art data centre.

From a data transmission and storage perspective, 8×8 uses the strongest commercial encryption capabilities available including AES 256 and encryption types that are compatible with the Federal Information Processing Standards (FIPS) as well.

Microsoft Teams is the primary collaboration hub for employees in organisations around the world. Teams users can make and receive global calls right from the native Teams dialler thanks to direct routing with 8×8.

Yes, 8×8 is able to integrate multiple sites and/or PBXs within the same tenant.  This ensures users can dial out of their site with local dialing rules (what they’re used to!) and calls to users at other sites are free.  The company directory can be fully integrated across all sites, or standalone.  Extension numbers can be prefixed with a site code meaning the same extension can be used at multiple locations.  Finally, 8×8’s georouting technology ensures the best possible call quality by sending voice traffic to a user’s local data centre. 

8×8 is sold via licensing tier, from X1 through to complex contact centre package X8.  The X1 license includes everything a back-office user will need: 

• Direct dial and extension 
• Desktop, mobile and web app including soft phone on each 
• Ability to be added to a ring group for call distribution purposes 
• Company directory, including user status 
• Personal directory 
• Free calls to UK local, national, and mobile numbers (01, 02, 03, 07 dialing codes) 
• Voicemail box (optional) 
• Instant messaging (optional) 
• 8×8 Meet video conferencing (optional) 

We like to be transparent with our customers; if you book an 8×8 demo, we will let you know if the feature we’re talking about is included in the X1 license.  As you can see, the majority of the time, the answer is yes, however certain features (for example, CRM integration) will require a more expensive license.  You can mix-and-match license types, so if a small team has more complex requirements, you only pay more for those users, not across the board. 

We agree – 8×8 does come with some brilliant features out of the box.  However, if it’s simplicity that you need, the majority of features can be disabled via a user’s profile policy.  Profile policies are sets of permissions that are applied to users.  Multiple profile policies are possible for the same system so you can ensure users only have access to the features they need.  If a feature is disabled, it is completely removed – as opposed to greyed out – from the user’s app, which keeps the interface slick and easy to use.