Scope of the Quality Management System
Following the determination of the boundaries and consideration of their external and internal issues; the requirements of the relevant interested parties; and, after due consideration of the organisation’s products and services, Blackstar Solutions Limited have determined the scope of their Quality Management System (QMS), in alignment with ISO 9001:2015, to be as follows:
“Blackstar Solutions Limited, based in Bristol, are a provider of telecoms for business communication solutions and support, including voice, video, mobile and internet services, to their clients based in the UK.
We have excluded Clauses 220.127.116.11 and 8.3 as we do not undertake the calibration of tools and/or equipment, nor do we engage in Design and Development.”
Our organisation has established the Quality Management System, ISO 9001:2015, to promote a culture of quality assurance for the Company’s systems and processes, under the direction of the Chief Executive Officer.
Our main Quality Objective is to continually strive to deliver 100% client satisfaction. We do this by ensuring we regularly communicate with our clients to understand their needs and provide good quality products at a competitive price, specific to their requirements. In the provision of our products, we also satisfy any legal and regulatory obligations.
The Chief Executive Officer provides all the necessary and relevant resources to enable the staff to carry out their roles in a professional manner and within a safe environment. The people who work for Blackstar Solutions, have been employed on their ability to do their respective employment role and their willingness to immerse themselves in the organisational knowledge and culture, taking opportunities to develop themselves and others, as appropriate. All personnel receive regular work-based appraisals to enhance their competencies and skills and, where appropriate, we provide any training necessary to meet any changes in requirements and market trends.
The management of our Supply Chain involves the regular evaluation of detailed criteria to ensure they can meet our demands to enable us to provide quality products to our clients.
As an organisation, we are always looking at how we can do things better and, as part of our commitment for continual improvement, obtaining feedback and client retention is essential to understanding how we can do this.
Our Quality Policy is regularly reviewed: the most recent version is displayed on our Staff Notice Board for all internal personnel, and a copy is provided to all new staff at the time of induction. A copy of the Policy can also be found on this website where we are able to communicate our values externally. On request, will provide our Policy to any other of our Interested Parties.
Authorised by Nick Smith, CEO, Blackstar Solutions