Security improvements have been made to the Numbercontrol portal which will take effect on the 11th February. We’ve compiled some FAQs to assist you with the login process.

Should you have any difficulty logging in please contact our support team on 03331232124

Numbercontrol Portal FAQs

How will I log into my Numbercontrol account?

You will log in using your email address, account code and password.

Can I still log in using my account code and password?

Your accounts will be discontinued. However, everyone will receive an invite to join using their email address and to set a new password.

Do you support 2FA or 2-factor authentication?

2-factor authentication using your preferred 2-factor authentication app including Google Authenticator, is available.

How will I receive my invite?

You will receive their invitation on the morning of February 11th via email.

When will I receive my invite?

All initial invites will be sent out on the morning of February 11th.

How long do I have to accept the invite?

Invites will be active for 24 hours. However, if you will be able to request a new invite from your account manager or primary account holder.

What if I don’t have an email account on the system?

You will be required to have an email address to use the system. If you currently do not have an email address on your account, please get in touch to get one added.

I do not have an email address; can I still use the system?

No. Everyone must have an email address to use the system.

Why do I have to have an email address?

We send email to perform multiple actions including resetting of passwords, confirmation of logins etc. Every user of the system should be using their own account and credentials. This allows the system to audit actions correctly.

How do I reset my password?

Your login page will have an option to send a password reset by clicking ‘forgotten password’ and filling out the email address that you have on your account.

I used to log in using just my account code and password; why do I need my email address?

We send email to perform multiple actions including resetting of passwords, confirmation of logins etc. Every user of the system should be using their own account and credentials. This allows the system to audit actions correctly.

What is my account code?

If you do not know your account code, please contact your account manager who will be happy to assist you.

Are passwords encrypted?

All passwords are hashed using bcrypt. You can read more about it here https://en.wikipedia.org/wiki/Bcrypt

What is 2-factor authentication?

A password is one factor of authentication; you enter your password and you’re in. 2-factor or multi-factor (2FA, MFA) provides additional factors in authentication. For example, once you have entered your password, you will receive a code on your mobile device, which you then have to enter on to the site. This provides an extra level of security.

Is 2-factor authentication mandatory?

No, however, we highly recommend it.

How do I set up 2-factor authentication on my passwords?

You can set this up after your initial password has been reset by going into your portal.

How much does 2-factor authentication cost?

Nothing; 2-factor authentication is available to all customers for free.

Why should I use 2-factor authentication?

Simply put, a password on its own is not very secure. If your password is compromised the attacker would not be able to gain access to your account with 2-factor auth enabled. The second level of authentication provides that extra level of security. There is much more information about 2FA online.