inbound CALL ROUTING
Inbound call routing services put you in control of your inbound call routing.
Ease of Use
Creating and invoking call plans couldn’t be easier. Just point and click using the web GUI. If an incident means you’ve had to vacate the office, invoke your DR routing from the mobile app.
Sure, there are many call control features, like queuing, hunt groups, and time of day routing. But Inbound services also include audio conferencing rooms, fax to email, and reporting.
Inbound works well alongside an existing PBX or cloud-based system. If there is a feature your system doesn’t do very well – from announcing queue position to disaster recovery – Inbound services may provide the solution for you.
MyInbound is a cloud-based telephony service for geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and management tools, empowering your business with the perfect customer service.
Available as Contact Point, Contact Path and Contact Pro, MyInbound is delivered through an intuitive web interface that enables changes to be made directly and quickly. It can be set up in minutes, is easy to use and offers a range of network-based services that are scalable, cost-effective and require no capital outlay.
With three service levels, we have the right Inbound solution for your business.
Disaster Recovery and Continuity
If you’ve ever experienced an outage, you know the impact it can have on your business. Moving your main number(s) to Inbound significantly reduces the amount of time your phones are down in the event of an outage as calls to these numbers can be instantly re-directed in the event of a systems or power failure.
Use the web portal to build DR call plans. These can route calls to a hunt group made up of users’ mobiles or play a message relaying people to your website. DR plans sit in the background and can be invoked at the press of a button.
Blackstar partners with Windsor Telecom and Gamma for Inbound services. These partnerships mean we’re able to offer the broadest range of features, so your business continuity doesn’t have to differ from business as usual.
There is a better way to manage inbound faxes than a machine with a bad attitude. Move your fax number to inbound and receive incoming messages as an email attachment.
Porting your fax number to Inbound is a seamless process with minimal downtime. Having your fax number on Inbound is cost-effective as there is no telephone line associated with it – therefore, no monthly line rental.
With no printouts or ink required, fax to email is kind to your pockets and the environment.
Use inbound services to host audio-only conference events for up to 50 delegates. Participants dial your Inbound number and are hosted on the Inbound network, leaving your phone lines free for employees to continue making and receiving calls.
The in-conference experience is fully configurable. Participants can hear on-brand messaging and a choice of hold music while waiting in the lobby.
Multiple conference rooms can be added on the same Inbound number, meaning more than one conference can take place at a time. Ensure delegates join the correct meeting by securing rooms with a room ID and PIN.
Our Inbound Call Routing Partners
We work with a range of carefully selected partners to provide our clients with choice and a solution that meets their communications needs.
We work closely with our industry-leading technology partners to provide our clients with solutions that enhance their business.
Get in Touch
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